a) Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:
- Full Name
- Email Address
- Phone Number
- Postal/Shipping Address
- Company/Business Details
- Any information submitted via contact forms, inquiry requests, or order forms
b) Automatically Collected Information
When you browse our website, we automatically collect certain non-personal information such as:
- IP address
- Device and browser details
- Pages viewed and time spent
- Referring website
- Usage analytics to improve website performance
c) Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site performance, and remember your preferences. You can manage or disable cookies through your browser settings.
2. How We Use Your Information
Shiva Exports uses collected data to:
- Process inquiries, orders, and provide customer support
- Communicate updates, confirmations, or promotional offers (with consent)
- Improve website functionality and service quality
- Ensure protection against fraud and misuse
- Comply with legal and regulatory requirements
3. Sharing of Information
We may share your information only in the following cases:
- Trusted third-party service providers (e.g., courier companies, payment processors, IT and analytics service providers)
- Legal compliance when required by law, government authorities, or court orders
- Business changes, such as mergers or transfers, where customer information may be part of the transaction
We do not sell or rent your personal information to any third party.
4. Data Protection & Security
We use reasonable technical and administrative safeguards to protect your information against unauthorized access, alteration, loss or misuse. However, no online transmission or storage method is fully secure.
5. Data Retention
We retain personal information only for as long as necessary for:
- Fulfilling inquiries or orders
- Legal and accounting purposes
- Business improvement and customer support
6. International Data Transfers
Your information may be stored or processed outside your country of residence. We ensure appropriate protection and compliance when transferring data internationally.
7. Children’s Privacy
Shiva Exports does not knowingly collect personal information from children under 13. If any such data is identified, we will delete it promptly.
8. External Website Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies before sharing information.
9. Your Rights
Depending on applicable privacy laws, you may request to:
- Access or update your personal data
- Withdraw consent for marketing
- Request deletion of stored information
- Restrict or object to certain processing activities
To exercise these rights, please contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of the website means you accept the updated policy.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.